In addition to the cost for each item listed above, there will be
a charge for carriage as follows.
Up to 2kg
Up to 2kg
All packages above 2kg are now sent via Fedex. Delivery charge
will be confirmed before your order is shipped (or any money
Worldwide (non EC)
* Standard shipping charge applies to UK Mainland destinations
only, however some scottish postcodes may incur higher charges.
Destinations away from the mainland i.e Northern Ireland, Isle of
Wight, Isle of Man and others will also incur higher delivery charges.
We will notify of higher charges, and await your confirmation of
acceptance, prior to any goods being dispatched
TERMS AND CONDITIONS
This does not affect your statutory rights as a consumer.
Minimum Order Value (excluding delivery costs):
£5.00 for UK delivery
£10.00 for delivery outside the UK
About Us M&B of London are committed to your total satisfaction.
We welcome suggestions or comments from our customers:
please email firstname.lastname@example.org
Making A Purchase Making a purchase could not be easier.
Just fill in the form above and click submit to mail it us,
we'll mail or call you back to confirm the final cost, delivery
method and payment.
You can give your credit card details over the phone, by
fax or post or alternatively mail us a cheque.
VISA, MASTERCARD, SWITCH, SOLO and
ELECTRON. We do not charge for any item until your order
is verified and it is ready for shipment. We will confirm
your order by email for verification.
Shipping And Handling Whilst we try to do everything
in our power to ensure that parcels arrive on time by prompt
attention to your orders, we can never guarantee delivery
by a specific date. We use reputable carriers, and
to keep our prices at acceptable levels, we have negotiated
rates for their standard service. However, should
you wish a more immediate delivery, we are happy to quote
for an enhanced service. Please contact us for further
Any packages weighing over 2 kilos for delivery to destinations
outside the UK will be sent via Fedex. The total on your order
form will not include the delivery charge. Once we have received
your order we will contact you with the cost for delivery.
No payment will be taken from your credit card until we have
had your approval to the total cost.
If we have not delivered the goods within 30 days of the
date given in our acceptance then you may cancel the contract
and we will refund any money paid by you.
Certain food items may be prohibited in a country to which
they may be sent. It is your responsibility to check with
the appropriate authorities to ensure the goods ordered are
You should inspect the goods when you receive them for damage.
If you find any damage you must tell us as within 24 hours
of receipt of the goods. On receipt of the returned goods
we will at our discretion either refund the purchase price
or provide replacement goods at no cost to you. If we decide
to provide replacement goods we will be deemed to have complied
with our obligations under the contract and no claim can arise
out of your rejection of the original goods.
Remittance Terms We will ship your goods once we have
received credit card authorisation or your cheque. If
there are any problems we will email you immediately.
Trade And Bulk Orders Please complete the form above
and we'll get in touch to agree your discounted price. Alternatively
mail or call to discuss your requirements.
Delivery Schedule You will normally receive your order
within 5 working days. International orders are generally
received within 14 days.
UK delivery prices quoted are for 2nd Class delivery.
If you need delivery on a specific day please contact us with
You will receive an order confirmation/acceptance and delivery
date within 24 hours of sending your order.
Back Orders If your item is not in stock, we will
back order for you. You will always be emailed with the
option to cancel your order if you would rather not wait.
Guarantee If your goods do not arrive in perfect condition
or are not to your complete satisfaction, please contact
us by telephone, fax or email within 48 hours of receipt.
We will arrange for a replacement of the damaged or defective
items to be sent to you free of charge or credit you with
a full refund.
Cancellation You may cancel your order at any time
within 7 working days of receiving your goods. Because we
supply food products we must insist that any goods returned
which are not faulty or damaged must be returned in their
original packaging with the containers still sealed. If goods
are being returned for reasons other than fault or damage,
the return cost will be borne by you. You will however be
refunded the cost of the goods within 30 days.
Complaints At M&B we work hard to ensure your satisfaction
with our products and service. If for some reason you are
not a hundred percent satisfied with our goods or standard
of service please contact Graham Scott. We will endeavour
to give all complaints our urgent attention. Your complaint
will be acknowledged at the latest within 5 working days and
we will endeavour to resolve the matter within 30 days at
the very latest. Our contact details are below.
Reaching Us Email: email@example.com
Or telephone us between 07.30am and 15.30pm Monday
to Friday on
+44 (0)20 8801 7948
Fax us on +44 (0)20 8801 4663
M&B of London, 3a Milmead Industrial
Estate, Mill Mead Road, London N17 9QU
privacy. We will only use the information that we collect
about you lawfully (in accordance with the Data Protection
Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the
best possible service.
We will not e-mail you in the future unless you have given
us your consent.
We will give you the chance to refuse any marketing email
from us or from another trader in the future. The type of
information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate
and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we
will delete or correct it promptly.
The personal information which we hold will be held securely
in accordance with our internal security policy and the law
and the Which? Web Trader Code.
We may use technology to track the patterns of behaviour
of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually modify
your browser to prevent this happening. The information collected
in this way can be used to identify you unless you modify
your browser settings.If you have any questions/comments about
privacy, you should email us on firstname.lastname@example.org
or telephone Graham Scott on 020 8801 7948.